Position: Bartender

Department: Food and Beverage

Job Summary

The Bartender is responsible for providing the highest quality of service to guest in an attentive, courteous and efficient manner. The Bartender is also responsible for receiving and delivering guest orders and collecting payments. Responsible for the proper accounting and recording of all beverage sales while ensuring that the pouring measures are being followed according to standard operating procedure. Ensures that Bar Stations and storeroom are kept neat and organized.

Job Specifications

Qualifications

« Working Knowledge of basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems

« 3 years work experience interacting with people in a positive environment

• Ability to work as part of a dynamic team to consistently deliver a quality product
• Able to handle objects, reach with arms and hands, push a cart weighing 100-150 lbs., and lift 100-160 lbs, pull, bend, stoop, and perform upward reaching for an extended period of time
• Prior inventory experience
• Ability to communicate in English, additional languages a plus.
• Customer Service experience
• Ability to verbally communicate effectively with guests and co-workers
• Must be able to Able to work a flexible schedule, including weekends and holidays
• Tolerance of all cultures
• Responsible Alcohol Awareness Training Certification or Equivalent
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Able to work a flexible schedule, including weekends and holidays

Job Duties

Job Specific

« Serve food course and alcoholic beverages to guest

« Suggestively sell beverages and menu items; take orders

« Answer guest questions, make recommendations, up-sell liquors

« Welcome and acknowledge all guests according to company standards.

« Utilize the Point of Sales system to accurately account for and process all orders

« Request identification from any guest who appears to be under 30 years of age

« Remove dirty glasses, dishes, including lifting/moving of bus tubs up to 25lbs.

« Keep tables clean at all times.

« Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes at Grand Beach Hotel.

« Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook.

« Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards

« Applies excellent guest relations skills when interacting with guests

« Observes hotel telephone etiquette, message, and call handling procedures

• Follow OSHA regulations and policies/procedures set forth by Housekeeping department

« Special projects and duties as assigned

• Applies excellent guest relations skills when interacting with guests
• Consistently maintains a positive attitude
• Encourages a positive attitude among Team Members
• Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
• Performs all duties in a timely and professional manner
• Applies teamwork skills at all times
• Keep tables clean at all times.
• Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes at Grand Beach Hotel.
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook.
• Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
• Applies excellent guest relations skills when interacting with guests
• Observes hotel telephone etiquette, message, and call handling procedures
• Special projects and duties as assigned

General

• Promotes and applies teamwork skills at all times
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.